End-of-Life Notice: Surveys for Jira Service Management will be discontinued on October 30, 2026. After this date, the app will be removed from the Atlassian Marketplace and will cease to function. To ensure a smooth transition, please export your survey data and explore alternative solutions before the sunset date.
You can retrieve your survey responses via API or export from CES, CSAT and NPS reports via the Export All Scales feature.
Measure and improve your ITSM workflow with customizable user satisfaction surveys and review process tools.
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Overview -
Quick start for JSM Survey Administrators -
Installation guide -
Setting Surveys for JSM as the default feedback tool -
Configuring issue and project level permission -
Building the survey's questions and language -
Customizing the look and feel of your survey -
Set up in-app automation triggers, goal evaluators, and custom fields -
Configuring email settings -
Alternative automation for Surveys for JSM -
Configuring SMTP server properties -
Setting permissions -
Developer guide -
Release notes