Surveys for Jira Service Management
Measure and improve your ITSM workflow with customizable user satisfaction surveys and review process tools.
https://www.youtube.com/watch?v=nSx5Jf1SA8IAdministrator guide
- Setting Surveys for JSM as the default feedback tool
- Configuring issue and project level permission
- Building the survey's questions and language
- Customizing the look and feel of your survey
- Set up in-app automation triggers, goal evaluators, and custom fields
- Configuring email settings
- Alternative automation for Surveys for JSM
- Configuring SMTP server properties
- Setting permissions
Knowledge base
- How do I disable internal Jira ticket comments when sending out the survey?
- How do we use the export all scales function?
- How does the scale correlate with the metric scores?
- How to use JQL condition to filter which issues/projects trigger a survey for selected closed tickets?
- How to use feedback custom fields to build automation, JQL queries, filters, and dashboards?
- How to schedule a survey trigger?
- The survey bot is not posting comments and survey links
- What are the intent and limitations of the Surveys for JSM app?
- What does the email for the customer satisfaction survey look like?
- What is the difference between the export and export all scales function?
- Do you have a quick video on steps to setup JSM Survey?