End-of-Life Notice: Surveys for Jira Service Management is no longer available on the Atlassian Marketplace and can no longer be purchased. The app will reach its official end-of-life on October 30, 2026.
Customers with an active subscription will retain full access to the app, including support and maintenance, through the end of their current paid subscription term. In some cases, this term extends beyond October 30, 2026. Access will remain available until the subscription term concludes, after which the app will no longer be operational for that account.
To ensure a smooth transition, we recommend exporting your survey data and evaluating alternative solutions ahead of your subscription end date. You can retrieve your survey responses via API, or export your CES, CSAT, and NPS reports using the Export All Scales feature.
If you have any questions regarding your subscription end date or the transition process, please contact our support team.
Surveys for JSM administrators can adjust settings that control what users can see and do to ensure better security of their customer information. The table below lists details of the three access settings available.
Agents can only access survey reports and survey reviews of projects they have been assigned to.
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Survey settings |
Survey reports |
Survey reviews |
|---|---|---|---|
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Administrator |
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|
Agent |
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|
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Read-only |
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Here’s how you configure the permissions:
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In Jira Service Management, go to the top right corner and click on the cog icon (⚙︎) > Issues.
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On the left menu, scroll down until you see Permission Schemes.
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Next, select your JSM project.
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Scroll down the page until you see the permissions for Surveys for JSM (image below). Click Update on the access settings you’d like to configure or update.
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You will then be prompted to select one or more grant permission options. (For more information, please read Atlassian’s documentation on managing project permissions.)
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Click Update.
That’s it, you’re done!