End-of-Life Notice: Surveys for Jira Service Management will be discontinued on October 30, 2026. After this date, the app will be removed from the Atlassian Marketplace and will cease to function. To ensure a smooth transition, please export your survey data and explore alternative solutions before the sunset date.
You can retrieve your survey responses via API or export from CES, CSAT and NPS reports via the Export All Scales feature.
Surveys for JSM administrators can adjust settings that control what users can see and do to ensure better security of their customer information. The table below lists details of the three access settings available.
Agents can only access survey reports and survey reviews of projects they have been assigned to.
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Survey settings |
Survey reports |
Survey reviews |
|---|---|---|---|
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Administrator |
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|
Agent |
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Read-only |
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Here’s how you configure the permissions:
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In Jira Service Management, go to the top right corner and click on the cog icon (⚙︎) > Issues.
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On the left menu, scroll down until you see Permission Schemes.
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Next, select your JSM project.
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Scroll down the page until you see the permissions for Surveys for JSM (image below). Click Update on the access settings you’d like to configure or update.
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You will then be prompted to select one or more grant permission options. (For more information, please read Atlassian’s documentation on managing project permissions.)
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Click Update.
That’s it, you’re done!