End-of-Life Notice: Surveys for Jira Service Management will be discontinued on . After this date, the app will be removed from the Atlassian Marketplace and will cease to function. To ensure a smooth transition, please export your survey data and explore alternative solutions before the sunset date.
You can retrieve your survey responses via API or export from CES, CSAT and NPS reports via the Export All Scales feature.
Measure and improve your ITSM workflow with user satisfaction surveys and review process tools.
Benefits
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Improve customer satisfaction, experience, and loyalty.
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Develop an operational understanding of customer satisfaction.
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Track agent performance and customer satisfaction trends.
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Improve customer service skills.
Key features
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Automated NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) reporting within JSM.
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Assign and comment field for internal case reviews.
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Customizable survey questions.
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View customer tickets and survey history.
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REST API to extract data.
Use cases
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Customer help desk
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ITSM service desk
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Knowledge centered support (KCS)
What's next