Benefits, key features, and use cases
Measure and improve your ITSM workflow with user satisfaction surveys and review process tools.
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- Improve customer satisfaction, experience and loyalty
- Develop operational understanding on customer satisfaction
- Track agent performance and customer satisfaction trend
- Improve customer service skills
- Automated NPS (Net Promoter Score), CSat (Customer Satisfaction), and CES (Customer Effort Score) reporting within JSM.
- Assign and comment field for internal case reviews.
- Customizable survey questions.
- View customer tickets and surveys history.
- REST API to extract data.
- Customer help desk
- ITSM service desk
- Knowledge centered support (KCS)