Measure and improve your ITSM workflow with user satisfaction surveys and review process tools.


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  • Improve customer satisfaction, experience and loyalty
  • Develop operational understanding on customer satisfaction
  • Track agent performance and customer satisfaction trend
  • Improve customer service skills

Key features

  • Automated NPS (Net Promoter Score), CSat (Customer Satisfaction), and CES (Customer Effort Score) reporting within JSM.
  • Assign and comment field for internal case reviews.
  • Customizable survey questions.
  • View customer tickets and surveys history.
  • REST API to extract data.

Use cases

  • Customer help desk
  • ITSM service desk
  • Knowledge centered support (KCS)