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Building the survey's questions and language

Configuring questions

  1. Click Project settings > select Survey settings in the sidebar.

  2. Under the Build tab, in the Questions section, enable the feedback questions that you require. 

  3. Click Add open question to add more questions to your survey.

You can change the order of questions by dragging and dropping them.

Configuring languages

  1. In the Build tab, scroll to the Language section. Select the language you want to configure from the dropdown. You can drag and drop the languages and order them however you want.

  2. Click the downwards pointing arrow to expand the configuration for the chosen language.

  3. The following content can be edited within the language form:

    1. Survey title - Provide the title of the survey that you want to create.

    2. Notification email body message - Add the automated comment with a markdown that links to the survey within the email notification body. Edit the content of the email as needed.

    3. Email Subject - Set the subject for the email with the link to the survey that the customers receive.

    4. Questions - Set the description for your survey's NPS, CSAT, CES, and comment.

    5. Success Message - Set the success message to appear once the user has submitted the survey.

    6. Button labels - Personalize and design the Submit button, Done button, and Done button URL.

  4. Click Preview on the top right of the page to preview your changes.

What's Next

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