End-of-Life Notice: Surveys for Jira Service Management is no longer available on the Atlassian Marketplace and can no longer be purchased. The app will reach its official end-of-life on October 30, 2026.
Customers with an active subscription will retain full access to the app, including support and maintenance, through the end of their current paid subscription term. In some cases, this term extends beyond October 30, 2026. Access will remain available until the subscription term concludes, after which the app will no longer be operational for that account.
To ensure a smooth transition, we recommend exporting your survey data and evaluating alternative solutions ahead of your subscription end date. You can retrieve your survey responses via API, or export your CES, CSAT, and NPS reports using the Export All Scales feature.
If you have any questions regarding your subscription end date or the transition process, please contact our support team.
Prerequisites
Automation will only work with the following conditions:
-
Issues are on the JSM cloud site. You can use the steps at https://confluence.atlassian.com/jirakb/how-to-check-your-jira-cloud-version-1272283464.html as a reference.
-
Issues have a valid request type.
-
If you are unsure which request type is available on your Project, please go to Project Settings > Request Types, to get a list of all the request types for your Project.
-
-
A Jira issue key must be used for validating the automation.
Getting the project's automation URL
-
Click Project settings > select Survey settings > select the Configure tab.
-
Under the Alternative Automation section, click the copy icon and capture the automation URL. This URL will be used in the automation step later in the configuration.
Jira Automation configuration steps
-
In your project, select Project settings > Automation.
-
Select Create rule to start creating the automation rule.
-
In the Add a trigger section, select a suitable trigger for your workflow. For this example, we are using Issue transitioned, the "From Status" is blank while the "To Status" has the Resolved value. Click Next to continue.
-
In the Add an action section, select Send web request.
-
Paste the automation URL from the project's Configure tab (refer to Modifying the survey configuration) into the Web request URL field.
-
Select the “POST” option for the HTTP method.
-
Choose Issue data(Automation format) from the dropdown. Then, click Validate your web request configuration to expand that section.
-
In the expanded "Validate" section, enter a Jira issue key and click on Validate. Next, click Save to continue.
If successful, you will see a confirmation message with "Response 200 OK". You should also refresh the Jira issue and check if there is a new comment with a survey link.
-
Provide a suitable name for the automation rule when turning it on.
Using the alternative automation, you can customize the automation to match your requirements. You can trigger the survey for a specific project, and schedule the automation to trigger at a specific time to name a few.
Check out our guides that cover alternative automation settings that you can configure: