Configuring email settings
The email configuration page allows you to set the project's performance email notifications and enable survey reply reminders.
Configuring performance email notifications
- Under the Performance notifications section, insert the name or email address of the users that you want to notify.
- The users are listed with their name, email address, and choice of notifications.
- If the Answered checkbox is ticked, you will receive an email notification detailing the survey response when a customer fills out the survey.
- If the Low score checkbox is ticked, every time the NPS score of a survey goes below 6 (5 or less), an internal comment is added to the issue with your user mentioned.
- The users listed in the Performance notifications section will be added as watchers on the issue.
Setting survey reply reminders
- Under the Survey reply reminders section, enable the toggle for "Send reminder", the user who leaves the survey unanswered will receive a reminder email to reply to the survey.
- You can set the survey reminder interval as to when the reminder email should be triggered.