End-of-Life Notice: Surveys for Jira Service Management is no longer available on the Atlassian Marketplace and can no longer be purchased. The app will reach its official end-of-life on October 30, 2026.
Customers with an active subscription will retain full access to the app, including support and maintenance, through the end of their current paid subscription term. In some cases, this term extends beyond October 30, 2026. Access will remain available until the subscription term concludes, after which the app will no longer be operational for that account.
To ensure a smooth transition, we recommend exporting your survey data and evaluating alternative solutions ahead of your subscription end date. You can retrieve your survey responses via API, or export your CES, CSAT, and NPS reports using the Export All Scales feature.
If you have any questions regarding your subscription end date or the transition process, please contact our support team.
To make Surveys for JSM the default feedback tool, disable the project's customer satisfaction feedback.
Failure to follow the steps outlined below will result in the app being incapable of triggering surveys. In such cases, JSM’s default customer satisfaction feedback tool will take priority.
Steps
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Go to Project Settings > Satisfaction Settings.
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Disable the Collect Satisfaction (CSAT) feedback toggle.
What’s next