End-of-Life Notice: Surveys for Jira Service Management will be discontinued on . After this date, the app will be removed from the Atlassian Marketplace and will cease to function. To ensure a smooth transition, please export your survey data and explore alternative solutions before the sunset date.
You can retrieve your survey responses via API or export from CES, CSAT and NPS reports via the Export All Scales feature.
To make Surveys for JSM the default feedback tool, disable the project's customer satisfaction feedback.
Failure to follow the steps outlined below will result in the app being incapable of triggering surveys. In such cases, JSM’s default customer satisfaction feedback tool will take priority.
Steps
-
Go to Project Settings > Satisfaction Settings.
-
Disable the Collect Satisfaction (CSAT) feedback toggle.
What’s next