Surveys for Jira Service Management
Surveys for Jira Service Management
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Configuring SMTP server properties

End-of-Life Notice: Surveys for Jira Service Management is no longer available on the Atlassian Marketplace and can no longer be purchased. The app will reach its official end-of-life on October 30, 2026.

Customers with an active subscription will retain full access to the app, including support and maintenance, through the end of their current paid subscription term. In some cases, this term extends beyond October 30, 2026. Access will remain available until the subscription term concludes, after which the app will no longer be operational for that account.

To ensure a smooth transition, we recommend exporting your survey data and evaluating alternative solutions ahead of your subscription end date. You can retrieve your survey responses via API, or export your CES, CSAT, and NPS reports using the Export All Scales feature.

If you have any questions regarding your subscription end date or the transition process, please contact our support team.

This is a global configuration. By integrating an SMTP server, all surveys sent from the Atlassian instance, regardless of the project, will be dispatched through the same SMTP server.

  1. In JSM, click Apps > Manage Apps.

  2. In the left sidebar, scroll to Surveys for JSM and click SMTP connection.

  3. You can enable or disable the SMTP connection without deleting the server properties by switching the Enable SMTP toggle.

  4. Fill in the following server properties to connect to the SMTP server:

    1. SMTP server name - Enter the hostname or IP address of the SMTP server.

    2. SMTP port - (Optional) Enter the port number or leave it blank.

    3. Username - Enter the username to authenticate with the SMTP server.

    4. Password - Enter the password to authenticate with the SMTP server.

    5. From email - Enter the email used as the sender’s email address.

    6. Encryption - Check this if the mail server requires encryption security. Choose from (TLS, SSL, or no encryption).

  5. Click Test Connection to test your connection. You will receive a success message confirming the connection.

  6. Click Save changes to build your connection.