End-of-Life Notice: Surveys for Jira Service Management will be discontinued on October 30, 2026. After this date, the app will be removed from the Atlassian Marketplace and will cease to function. To ensure a smooth transition, please export your survey data and explore alternative solutions before the sunset date.
You can retrieve your survey responses via API or export from CES, CSAT and NPS reports via the Export All Scales feature.
Depending on the automation trigger, an email will be sent out to the customer's email prompting them to fill out a survey.
The email for the customer satisfaction survey will use the star icon (☆) rating by default.
The banner will be transparent if no color has been selected for it.
Clicking the here link will take you to the survey page.
You can customize the look and feel of your survey, including the icons that will be used in the survey. You can also get a preview of the survey page.