End-of-Life Notice: Surveys for Jira Service Management is no longer available on the Atlassian Marketplace and can no longer be purchased. The app will reach its official end-of-life on October 30, 2026.
Customers with an active subscription will retain full access to the app, including support and maintenance, through the end of their current paid subscription term. In some cases, this term extends beyond October 30, 2026. Access will remain available until the subscription term concludes, after which the app will no longer be operational for that account.
To ensure a smooth transition, we recommend exporting your survey data and evaluating alternative solutions ahead of your subscription end date. You can retrieve your survey responses via API, or export your CES, CSAT, and NPS reports using the Export All Scales feature.
If you have any questions regarding your subscription end date or the transition process, please contact our support team.
Depending on the automation trigger, an email will be sent out to the customer's email prompting them to fill out a survey.
The email for the customer satisfaction survey will use the star icon (☆) rating by default.
The banner will be transparent if no color has been selected for it.
Clicking the here link will take you to the survey page.
You can customize the look and feel of your survey, including the icons that will be used in the survey. You can also get a preview of the survey page.