End-of-Life Notice: Surveys for Jira Service Management will be discontinued on October 30, 2026. After this date, the app will be removed from the Atlassian Marketplace and will cease to function. To ensure a smooth transition, please export your survey data and explore alternative solutions before the sunset date.
You can retrieve your survey responses via API or export from CES, CSAT and NPS reports via the Export All Scales feature.
You can review surveys that appear in your survey report with the "Pending" status and leave your feedback as a reviewer.
Prerequisites
Before you can generate or view the survey reports, an administrator or manager must first grant the proper permissions to you.
You will need to have the Service Desk Team project role. Refer to the Add an agent to your service project documentation.
Steps
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Go to Projects > Survey report > scroll to the Responses section.
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Select any issues with the "Pending" status.
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In the issue view, click Open Surveys under the Details tab.
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In the Reviewer Notes section, leave your comment and click Submit.
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The review status of the survey will now change to "Done" status.