End-of-Life Notice: Surveys for Jira Service Management is no longer available on the Atlassian Marketplace and can no longer be purchased. The app will reach its official end-of-life on October 30, 2026.
Customers with an active subscription will retain full access to the app, including support and maintenance, through the end of their current paid subscription term. In some cases, this term extends beyond October 30, 2026. Access will remain available until the subscription term concludes, after which the app will no longer be operational for that account.
To ensure a smooth transition, we recommend exporting your survey data and evaluating alternative solutions ahead of your subscription end date. You can retrieve your survey responses via API, or export your CES, CSAT, and NPS reports using the Export All Scales feature.
If you have any questions regarding your subscription end date or the transition process, please contact our support team.
You can review surveys that appear in your survey report with the "Pending" status and leave your feedback as a reviewer.
Prerequisites
Before you can generate or view the survey reports, an administrator or manager must first grant the proper permissions to you.
You will need to have the Service Desk Team project role. Refer to the Add an agent to your service project documentation.
Steps
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Go to Projects > Survey report > scroll to the Responses section.
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Select any issues with the "Pending" status.
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In the issue view, click Open Surveys under the Details tab.
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In the Reviewer Notes section, leave your comment and click Submit.
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The review status of the survey will now change to "Done" status.