End-of-Life Notice: Surveys for Jira Service Management is no longer available on the Atlassian Marketplace and can no longer be purchased. The app will reach its official end-of-life on October 30, 2026.
Customers with an active subscription will retain full access to the app, including support and maintenance, through the end of their current paid subscription term. In some cases, this term extends beyond October 30, 2026. Access will remain available until the subscription term concludes, after which the app will no longer be operational for that account.
To ensure a smooth transition, we recommend exporting your survey data and evaluating alternative solutions ahead of your subscription end date. You can retrieve your survey responses via API, or export your CES, CSAT, and NPS reports using the Export All Scales feature.
If you have any questions regarding your subscription end date or the transition process, please contact our support team.
Setting issue security level permission
Follow this guide if you have configured an issue security scheme for your JSM project.
To avoid any issues where internal comments are not being added to the issues due to a lack of permissions, it’s recommended to add Surveys for JSM in the issue security level to guarantee the expected behavior.
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In Jira, click Settings (⚙ gear icon) > Issues.
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In the left sidebar, under Issue Attributes, select Issue security schemes.
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Click the scheme name or the Security Levels link in the Actions column.
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Choose the appropriate security level and click the Add link in the Actions column.
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Select the Single user radio button. Enter “Surveys for JSM”, then click the Add button.
Setting project permission
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In Jira, click Projects > select your JSM project.
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In the left sidebar, click Project settings > Permissions.
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Click Actions > Edit permissions.
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Scroll to Add Comments permission.
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If you have neither “atlassian-addons-project-access” nor “Surveys for JSM”. Ensure that either one is added.
You can add “atlassian-addons-project-access” as a project role or “Surveys for JSM” as a single user.