End-of-Life Notice: Surveys for Jira Service Management will be discontinued on October 30, 2026. After this date, the app will be removed from the Atlassian Marketplace and will cease to function. To ensure a smooth transition, please export your survey data and explore alternative solutions before the sunset date.
You can retrieve your survey responses via API or export from CES, CSAT and NPS reports via the Export All Scales feature.
Setting issue security level permission
Follow this guide if you have configured an issue security scheme for your JSM project.
To avoid any issues where internal comments are not being added to the issues due to a lack of permissions, it’s recommended to add Surveys for JSM in the issue security level to guarantee the expected behavior.
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In Jira, click Settings (⚙ gear icon) > Issues.
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In the left sidebar, under Issue Attributes, select Issue security schemes.
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Click the scheme name or the Security Levels link in the Actions column.
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Choose the appropriate security level and click the Add link in the Actions column.
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Select the Single user radio button. Enter “Surveys for JSM”, then click the Add button.
Setting project permission
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In Jira, click Projects > select your JSM project.
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In the left sidebar, click Project settings > Permissions.
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Click Actions > Edit permissions.
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Scroll to Add Comments permission.
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If you have neither “atlassian-addons-project-access” nor “Surveys for JSM”. Ensure that either one is added.
You can add “atlassian-addons-project-access” as a project role or “Surveys for JSM” as a single user.