Release notes
20 August 2024
New Features
- We've added custom fields support that allows admins to record the survey responses on matching custom fields.
Improvements
- Improved the look and feel of the SMTP configuration page.
Bug Fixes
- Fixed an issue that caused the reporter field to be empty when using the "Export All" button in the reports page.
- Fixed an issue causing some inconsistency between time zones when exporting survey answers.
07 August 2024
New Features
- We've added a feature that allows customers to use their own SMTP server when sending emails.
Improvements
- Minor security updates.
Bug Fixes
- Fixed an issue that caused the survey email to have two different languages in specific scenarios.
- Fixed the filter assignee in the report page to show the correct list of assignees.
07 June 2024
Improvements
- We have improved the settings page to make it clearer how to select survey questions that will used in the survey email.
- We have improved how the survey review menus load to improve performance
- Security enhancements.
Bug Fixes
- Fixed an issue that was preventing the email subject and part of the email body from loading in the selected language.
- Fixed an issue where the survey icon selection would revert after uploading a logo file.
14 May 2024
New Features
- We’ve added the ability to grant your team members access to feedback details by using the native Jira project permissions.
- We've added the ability to answer the first question of the survey directly on the email.
15 April 2024
New Features
- We’ve added the ability to respond to the initial survey question directly from the email. Users can now click on a rating icon, and they will be automatically redirected to the survey page with their answer pre-selected.
Bug Fixes
- Fixed issue that was preventing survey to be responded from mobile devices.
5 January 2024
New Features
- We’ve added a drill-down feature that allows admins to click on the report bar chart to get more insight into the survey responses.
Bug Fixes
- Fixed issues with documentation link leading to a 404 error page.
29 November 2023
New Features
- We’ve added a feature that allows admins to configure different scales for the rating-type questions on their surveys (3, 5, 7, 10).
Bug Fixes
- Fixed issues that were causing some UI glitches.
- Fixed issue preventing the report page from loading correctly for users that didn't go through the settings page.
26 October 2023
New Features
- We’ve added an icon to better identify the Survey Report section.
Bug Fixes
- Fixed issue that was preventing the report filter from being applied without changing the date range.
- Fixed issue that was preventing the report assignee filter from showing org admin users.
Improvements
- UI enhancements on survey email notification.
1 September 2023
New Features
- We’ve added the ability to sort the open questions.
Bug Fixes
- Fixed some issues that were causing reports not to be accurate in same cases.
24 July 2023
New Features
- We've added an internal comment for when receiving a low NPS score.
- We've added an internal comment for when a survey was answered.
- We’ve added the option to add multiple open questions to the survey.
Bug Fixes
- Fixed issue when sending email notification and sender name was empty.
- Fixed responses list window not being responsive which was preventing proper viewing/pagination on resolution change.
18 July 2023
New Features
- We've added email configuration options. Add a logo, banner, or edit the sender's friendly name.
Improvements
- Minor Improvements
23 June 2023
New Features
- We've added Reminders, users can now set a time to send a reminder for unanswered surveys.
- We've added Email notifications for new surveys, surveys will now be sent in a separate email, with a better and more attractive look and feel.
- We've added Individual Performance, managers can now look at individual agent performance, using the Survey Report.
Improvements
- Project Admins can now access the 'Configure' tab.
21 April 2023
Improvements
- UI enhancements.
10 March 2023
New Features
- We've added Word Cloud Chart ☁️ - Get the most out of your customer's feedback, increasing the value of the comments section of your surveys by highlighting words based on frequency.
Bug Fixes
- Fixed Custom URLs not being supported.
10 March 2023
New Features
- We've added a new Settings page that allocated all configurations on the same page, with an improved UI.
Bug Fixes
- Fixed issue that was causing a low NPS alert to be triggered even when NPS option was turned off.
- Fixed issue that was not including NPS 6 as a low score.
14 October 2022
New Features
- We've added new notifications to inform our users about new features.
- We've added a way to add a goal for your NPS, CSAT, and CES metrics.
Bug Fixes
- Fixed the issue where users were able to submit surveys with no rating.
- Fixed the issue that was causing some errors on report numbers.
9 September 2022
New Features
- We've added email notifications for when a survey has been answered
Improvements
- Done URL is now being validated.
25 July 2022
New Features
- We've added a way for admins to customize the look and feel of the survey page, adding a logo, color banner, and success message.
Bug Fixes
- Fixed issues that were causing the toggles not to show up correctly.
4 July 2022
New Features
- We've added a new report for surveys.
Improvements
- UX improvements to the settings page.
6 June 2022
Improvements
- We've added a more appealing new set of icons to customize the surveys.
26 May 2022
Improvements
- We've removed the save/cancel buttons from the Survey Settings page.
12 May 2022
New Features
- We've added a feature that allows the administrator to set the order of the survey questions.
Improvements
- Security enhancements.
5 May 2022
New Features
- We've added a number of pre-made options for the automated comment.
Improvements
- We've improved the UI of the settings menu.
- Security enhancements.
- Survey can only be responded to one time.
7 April 2022
Improvements
- Security enhancements.
1 March 2022
New Features
- We've added start and end date parameters to REST API.
Improvements
- List of surveys in the survey report is now properly paginated.
- Review notes can now be edited.