Release notes

20 August 2024

New Features

• We've added custom fields support that allows admins to record the survey responses on matching custom fields.

Improvements

• Improved the look and feel of the SMTP configuration page.

Bug Fixes

• Fixed an issue that caused the reporter field to be empty when using the "Export All" button in the reports page.
• Fixed an issue causing some inconsistency between time zones when exporting survey answers.

07 August 2024

New Features

• We've added a feature that allows customers to use their own SMTP server when sending emails.

Improvements

• Minor security updates.

Bug Fixes

• Fixed an issue that caused the survey email to have two different languages in specific scenarios.
• Fixed the filter assignee in the report page to show the correct list of assignees.

07 June 2024

Improvements

• We have improved the settings page to make it clearer how to select survey questions that will used in the survey email.
• We have improved how the survey review menus load to improve performance
• Security enhancements.

Bug Fixes

• Fixed an issue that was preventing the email subject and part of the email body from loading in the selected language.
• Fixed an issue where the survey icon selection would revert after uploading a logo file.

14 May 2024

New Features

• We’ve added the ability to grant your team members access to feedback details by using the native Jira project permissions.
• We've added the ability to answer the first question of the survey directly on the email.

15 April 2024

New Features

• We’ve added the ability to respond to the initial survey question directly from the email. Users can now click on a rating icon, and they will be automatically redirected to the survey page with their answer pre-selected.

Bug Fixes

• Fixed issue that was preventing survey to be responded from mobile devices.

5 January 2024

New Features

• We’ve added a drill-down feature that allows admins to click on the report bar chart to get more insight into the survey responses.

Bug Fixes

• Fixed issues with documentation link leading to a 404 error page.

29 November 2023

New Features

• We’ve added a feature that allows admins to configure different scales for the rating-type questions on their surveys (3, 5, 7, 10).

Bug Fixes

• Fixed issues that were causing some UI glitches.
• Fixed issue preventing the report page from loading correctly for users that didn't go through the settings page.

26 October 2023

New Features

• We’ve added an icon to better identify the Survey Report section.

Bug Fixes

• Fixed issue that was preventing the report filter from being applied without changing the date range.
• Fixed issue that was preventing the report assignee filter from showing org admin users.

Improvements

• UI enhancements on survey email notification.

1 September 2023

New Features

• We’ve added the ability to sort the open questions.

Bug Fixes

• Fixed some issues that were causing reports not to be accurate in same cases.

24 July 2023

New Features

• We've added an internal comment for when receiving a low NPS score.
• We've added an internal comment for when a survey was answered.
• We’ve added the option to add multiple open questions to the survey.

Bug Fixes

• Fixed issue when sending email notification and sender name was empty.
• Fixed responses list window not being responsive which was preventing proper viewing/pagination on resolution change.

18 July 2023

New Features

• We've added email configuration options. Add a logo, banner, or edit the sender's friendly name.

Improvements

• Minor Improvements

23 June 2023

New Features

• We've added Reminders, users can now set a time to send a reminder for unanswered surveys.
• We've added Email notifications for new surveys, surveys will now be sent in a separate email, with a better and more attractive look and feel.
• We've added Individual Performance, managers can now look at individual agent performance, using the Survey Report.

Improvements

• Project Admins can now access the 'Configure' tab.

21 April 2023

Improvements

• UI enhancements.

10 March 2023

New Features

• We've added Word Cloud Chart ☁️ - Get the most out of your customer's feedback, increasing the value of the comments section of your surveys by highlighting words based on frequency.

Bug Fixes

• Fixed Custom URLs not being supported.

10 March 2023

New Features

• We've added a new Settings page that allocated all configurations on the same page, with an improved UI.

Bug Fixes

• Fixed issue that was causing a low NPS alert to be triggered even when NPS option was turned off.
• Fixed issue that was not including NPS 6 as a low score.

14 October 2022

New Features

• We've added new notifications to inform our users about new features.
• We've added a way to add a goal for your NPS, CSAT, and CES metrics.

Bug Fixes

• Fixed the issue where users were able to submit surveys with no rating.
• Fixed the issue that was causing some errors on report numbers.

9 September 2022

New Features

• We've added email notifications for when a survey has been answered

Improvements

• Done URL is now being validated.

25 July 2022

New Features

• We've added a way for admins to customize the look and feel of the survey page, adding a logo, color banner, and success message.

Bug Fixes

• Fixed issues that were causing the toggles not to show up correctly.

4 July 2022

New Features

• We've added a new report for surveys.

Improvements

• UX improvements to the settings page.

6 June 2022

Improvements

• We've added a more appealing new set of icons to customize the surveys.

26 May 2022

Improvements

• We've removed the save/cancel buttons from the Survey Settings page.

12 May 2022

New Features

• We've added a feature that allows the administrator to set the order of the survey questions.

Improvements

• Security enhancements.

5 May 2022

New Features

• We've added a number of pre-made options for the automated comment.

Improvements

• We've improved the UI of the settings menu.
• Security enhancements.
• Survey can only be responded to one time.

7 April 2022

Improvements

• Security enhancements.

1 March 2022

New Features

• We've added start and end date parameters to REST API.

Improvements

• List of surveys in the survey report is now properly paginated.
• Review notes can now be edited.