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Release notes

11 December 2024

New Features
  • We've added a Multi-Select feature that allows admins to configure survey questions based on a previous rating, giving users a way to express the reasons behind a good or bad rating.

Improvements
  • Improved the look and feel of the survey email.

  • Improved the look and feel of the survey page.

  • Improved the look and feel of the survey page when using a mobile device.

Bug Fixes
  • Fixed an issue that prevented automation from working when using an extra step to transition the issue.

20 August 2024

New Features
  • We've added custom fields support that allows admins to record the survey responses on matching custom fields.

Improvements
  • Improved the look and feel of the SMTP configuration page.

Bug Fixes
  • Fixed an issue that caused the reporter field to be empty when using the "Export All" button in the reports page.

  • Fixed an issue causing some inconsistency between time zones when exporting survey answers.

07 August 2024

New Features
Improvements
  • Minor security updates.

Bug Fixes
  • Fixed an issue that caused the survey email to have two different languages in specific scenarios.

  • Fixed the filter assignee in the report page to show the correct list of assignees.

07 June 2024

Improvements
  • We have improved the settings page to make it clearer how to select survey questions that will used in the survey email.

  • We have improved how the survey review menus load to improve performance

  • Security enhancements.

Bug Fixes
  • Fixed an issue that was preventing the email subject and part of the email body from loading in the selected language.

  • Fixed an issue where the survey icon selection would revert after uploading a logo file.

14 May 2024

New Features
  • We’ve added the ability to grant your team members access to feedback details by using the native Jira project permissions.

  • We've added the ability to answer the first question of the survey directly on the email.

15 April 2024

New Features
  • We’ve added the ability to respond to the initial survey question directly from the email. Users can now click on a rating icon, and they will be automatically redirected to the survey page with their answer pre-selected.

Bug Fixes
  • Fixed issue that was preventing survey to be responded from mobile devices.

5 January 2024

New Features
  • We’ve added a drill-down feature that allows admins to click on the report bar chart to get more insight into the survey responses.

Bug Fixes
  • Fixed issues with documentation link leading to a 404 error page.

29 November 2023

New Features
  • We’ve added a feature that allows admins to configure different scales for the rating-type questions on their surveys (3, 5, 7, 10).

Bug Fixes
  • Fixed issues that were causing some UI glitches.

  • Fixed issue preventing the report page from loading correctly for users that didn't go through the settings page.

26 October 2023

New Features
  • We’ve added an icon to better identify the Survey Report section.

Bug Fixes
  • Fixed issue that was preventing the report filter from being applied without changing the date range.

  • Fixed issue that was preventing the report assignee filter from showing org admin users.

Improvements
  • UI enhancements on survey email notification.

1 September 2023

New Features
  • We’ve added the ability to sort the open questions.

Bug Fixes
  • Fixed some issues that were causing reports not to be accurate in same cases.

24 July 2023

New Features
  • We've added an internal comment for when receiving a low NPS score.

  • We've added an internal comment for when a survey was answered.

  • We’ve added the option to add multiple open questions to the survey.

Bug Fixes
  • Fixed issue when sending email notification and sender name was empty.

  • Fixed responses list window not being responsive which was preventing proper viewing/pagination on resolution change.

18 July 2023

New Features
  • We've added email configuration options. Add a logo, banner, or edit the sender's friendly name.

Improvements
  • Minor Improvements

23 June 2023

New Features
  • We've added Reminders, users can now set a time to send a reminder for unanswered surveys.

  • We've added Email notifications for new surveys, surveys will now be sent in a separate email, with a better and more attractive look and feel.

  • We've added Individual Performance, managers can now look at individual agent performance, using the Survey Report.

Improvements
  • Project Admins can now access the 'Configure' tab.

21 April 2023

Improvements
  • UI enhancements.

10 March 2023

New Features
  • We've added Word Cloud Chart ☁️ - Get the most out of your customer's feedback, increasing the value of the comments section of your surveys by highlighting words based on frequency.

Bug Fixes
  • Fixed Custom URLs not being supported.

10 March 2023

New Features
  • We've added a new Settings page that allocated all configurations on the same page, with an improved UI.

Bug Fixes
  • Fixed issue that was causing a low NPS alert to be triggered even when NPS option was turned off.

  • Fixed issue that was not including NPS 6 as a low score.

14 October 2022

New Features
  • We've added new notifications to inform our users about new features.

  • We've added a way to add a goal for your NPS, CSAT, and CES metrics.

Bug Fixes
  • Fixed the issue where users were able to submit surveys with no rating.

  • Fixed the issue that was causing some errors on report numbers.

9 September 2022

New Features
  • We've added email notifications for when a survey has been answered

Improvements
  • Done URL is now being validated.

25 July 2022

New Features
  • We've added a way for admins to customize the look and feel of the survey page, adding a logo, color banner, and success message.

Bug Fixes
  • Fixed issues that were causing the toggles not to show up correctly.

4 July 2022

New Features
  • We've added a new report for surveys.

Improvements
  • UX improvements to the settings page.

6 June 2022

Improvements
  • We've added a more appealing new set of icons to customize the surveys.

26 May 2022

Improvements
  • We've removed the save/cancel buttons from the Survey Settings page.

12 May 2022

New Features
  • We've added a feature that allows the administrator to set the order of the survey questions.

Improvements
  • Security enhancements.

5 May 2022

New Features
  • We've added a number of pre-made options for the automated comment.

Improvements
  • We've improved the UI of the settings menu.

  • Security enhancements.

  • Survey can only be responded to one time.

7 April 2022

Improvements
  • Security enhancements.

1 March 2022

New Features
  • We've added start and end date parameters to REST API.

Improvements
  • List of surveys in the survey report is now properly paginated.

  • Review notes can now be edited.

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