Release notes
11 December 2024
New Features
We've added a Multi-Select feature that allows admins to configure survey questions based on a previous rating, giving users a way to express the reasons behind a good or bad rating.
Improvements
Improved the look and feel of the survey email.
Improved the look and feel of the survey page.
Improved the look and feel of the survey page when using a mobile device.
Bug Fixes
Fixed an issue that prevented automation from working when using an extra step to transition the issue.
20 August 2024
New Features
We've added custom fields support that allows admins to record the survey responses on matching custom fields.
Improvements
Improved the look and feel of the SMTP configuration page.
Bug Fixes
Fixed an issue that caused the reporter field to be empty when using the "Export All" button in the reports page.
Fixed an issue causing some inconsistency between time zones when exporting survey answers.
07 August 2024
New Features
We've added a feature that allows customers to use their own SMTP server when sending emails.
Improvements
Minor security updates.
Bug Fixes
Fixed an issue that caused the survey email to have two different languages in specific scenarios.
Fixed the filter assignee in the report page to show the correct list of assignees.
07 June 2024
Improvements
We have improved the settings page to make it clearer how to select survey questions that will used in the survey email.
We have improved how the survey review menus load to improve performance
Security enhancements.
Bug Fixes
Fixed an issue that was preventing the email subject and part of the email body from loading in the selected language.
Fixed an issue where the survey icon selection would revert after uploading a logo file.
14 May 2024
New Features
We’ve added the ability to grant your team members access to feedback details by using the native Jira project permissions.
We've added the ability to answer the first question of the survey directly on the email.
15 April 2024
New Features
We’ve added the ability to respond to the initial survey question directly from the email. Users can now click on a rating icon, and they will be automatically redirected to the survey page with their answer pre-selected.
Bug Fixes
Fixed issue that was preventing survey to be responded from mobile devices.
5 January 2024
New Features
We’ve added a drill-down feature that allows admins to click on the report bar chart to get more insight into the survey responses.
Bug Fixes
Fixed issues with documentation link leading to a 404 error page.
29 November 2023
New Features
We’ve added a feature that allows admins to configure different scales for the rating-type questions on their surveys (3, 5, 7, 10).
Bug Fixes
Fixed issues that were causing some UI glitches.
Fixed issue preventing the report page from loading correctly for users that didn't go through the settings page.
26 October 2023
New Features
We’ve added an icon to better identify the Survey Report section.
Bug Fixes
Fixed issue that was preventing the report filter from being applied without changing the date range.
Fixed issue that was preventing the report assignee filter from showing org admin users.
Improvements
UI enhancements on survey email notification.
1 September 2023
New Features
We’ve added the ability to sort the open questions.
Bug Fixes
Fixed some issues that were causing reports not to be accurate in same cases.
24 July 2023
New Features
We've added an internal comment for when receiving a low NPS score.
We've added an internal comment for when a survey was answered.
We’ve added the option to add multiple open questions to the survey.
Bug Fixes
Fixed issue when sending email notification and sender name was empty.
Fixed responses list window not being responsive which was preventing proper viewing/pagination on resolution change.
18 July 2023
New Features
We've added email configuration options. Add a logo, banner, or edit the sender's friendly name.
Improvements
Minor Improvements
23 June 2023
New Features
We've added Reminders, users can now set a time to send a reminder for unanswered surveys.
We've added Email notifications for new surveys, surveys will now be sent in a separate email, with a better and more attractive look and feel.
We've added Individual Performance, managers can now look at individual agent performance, using the Survey Report.
Improvements
Project Admins can now access the 'Configure' tab.
21 April 2023
Improvements
UI enhancements.
10 March 2023
New Features
We've added Word Cloud Chart ☁️ - Get the most out of your customer's feedback, increasing the value of the comments section of your surveys by highlighting words based on frequency.
Bug Fixes
Fixed Custom URLs not being supported.
10 March 2023
New Features
We've added a new Settings page that allocated all configurations on the same page, with an improved UI.
Bug Fixes
Fixed issue that was causing a low NPS alert to be triggered even when NPS option was turned off.
Fixed issue that was not including NPS 6 as a low score.
14 October 2022
New Features
We've added new notifications to inform our users about new features.
We've added a way to add a goal for your NPS, CSAT, and CES metrics.
Bug Fixes
Fixed the issue where users were able to submit surveys with no rating.
Fixed the issue that was causing some errors on report numbers.
9 September 2022
New Features
We've added email notifications for when a survey has been answered
Improvements
Done URL is now being validated.
25 July 2022
New Features
We've added a way for admins to customize the look and feel of the survey page, adding a logo, color banner, and success message.
Bug Fixes
Fixed issues that were causing the toggles not to show up correctly.
4 July 2022
New Features
We've added a new report for surveys.
Improvements
UX improvements to the settings page.
6 June 2022
Improvements
We've added a more appealing new set of icons to customize the surveys.
26 May 2022
Improvements
We've removed the save/cancel buttons from the Survey Settings page.
12 May 2022
New Features
We've added a feature that allows the administrator to set the order of the survey questions.
Improvements
Security enhancements.
5 May 2022
New Features
We've added a number of pre-made options for the automated comment.
Improvements
We've improved the UI of the settings menu.
Security enhancements.
Survey can only be responded to one time.
7 April 2022
Improvements
Security enhancements.
1 March 2022
New Features
We've added start and end date parameters to REST API.
Improvements
List of surveys in the survey report is now properly paginated.
Review notes can now be edited.