End-of-Life Notice: Surveys for Jira Service Management is no longer available on the Atlassian Marketplace and can no longer be purchased. The app will reach its official end-of-life on October 30, 2026.
Customers with an active subscription will retain full access to the app, including support and maintenance, through the end of their current paid subscription term. In some cases, this term extends beyond October 30, 2026. Access will remain available until the subscription term concludes, after which the app will no longer be operational for that account.
To ensure a smooth transition, we recommend exporting your survey data and evaluating alternative solutions ahead of your subscription end date. You can retrieve your survey responses via API, or export your CES, CSAT, and NPS reports using the Export All Scales feature.
If you have any questions regarding your subscription end date or the transition process, please contact our support team.
In this quick start guide, we’ll walk you through simple customizations that will familiarize you with Surveys for Jira Service Management app.
Building the survey content|Customizing the look and feel |Configuring the automation|Configuring email settings|Complete playlist of JSM Survey quick start videos
Start with the video on Building the survey content. As an administrator of your organization’s instance, you will first set up questions. We also show you how you can set up more than one language.
Related content: Building the survey’s questions and languages
This Customizing the look and feel video focusses on where you should start if you want to change the look and feel with customized icons or images.
Related content: Customizing the look and feel of your survey
Check out this Configuring the automation video which covers steps on how and when the surveys should be sent.
Related content: Modifying the survey configuration
Also, check out Configuring the email triggers. These are steps to take if your stakeholders want to be notified of low scores. You can also set up a survey reply at this step.
Expand for quick instructions to setup email triggers
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Configuring performance notification
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Setting survey reply reminders
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