End-of-Life Notice: Surveys for Jira Service Management will be discontinued on October 30, 2026. After this date, the app will be removed from the Atlassian Marketplace and will cease to function. To ensure a smooth transition, please export your survey data and explore alternative solutions before the sunset date.
You can retrieve your survey responses via API or export from CES, CSAT and NPS reports via the Export All Scales feature.
In this quick start guide, we’ll walk you through simple customizations that will familiarize you with Surveys for Jira Service Management app.
Building the survey content|Customizing the look and feel |Configuring the automation|Configuring email settings|Complete playlist of JSM Survey quick start videos
We’re continuously enhancing the JSM Survey app with features inspired by your valuable feedback. While we work on updating our videos to reflect these improvements, you may notice some differences in the steps shown.
Start with the video on Building the survey content. As an administrator of your organization’s instance, you will first set up questions. We also show you how you can set up more than one language.
Related content: Building the survey’s questions and languages
This Customizing the look and feel video focusses on where you should start if you want to change the look and feel with customized icons or images.
Related content: Customizing the look and feel of your survey
Check out this Configuring the automation video which covers steps on how and when the surveys should be sent.
Related content: Modifying the survey configuration
Also, check out Configuring the email triggers. These are steps to take if your stakeholders want to be notified of low scores. You can also set up a survey reply at this step.
Expand for quick instructions to setup email triggers
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Configuring performance notification
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Setting survey reply reminders
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