End-of-Life Notice: Surveys for Jira Service Management is no longer available on the Atlassian Marketplace and can no longer be purchased. The app will reach its official end-of-life on October 30, 2026.
Customers with an active subscription will retain full access to the app, including support and maintenance, through the end of their current paid subscription term. In some cases, this term extends beyond October 30, 2026. Access will remain available until the subscription term concludes, after which the app will no longer be operational for that account.
To ensure a smooth transition, we recommend exporting your survey data and evaluating alternative solutions ahead of your subscription end date. You can retrieve your survey responses via API, or export your CES, CSAT, and NPS reports using the Export All Scales feature.
If you have any questions regarding your subscription end date or the transition process, please contact our support team.
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Log in to Atlassian admin.
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Click on Products at the top menu.
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On the left column menu, scroll down to Sites and products and select your site.
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Next, click on Connected apps on the left column menu.
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Click on the Discover new apps button at the top right of the page.
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You will be brought to the Atlassian Marketplace. Search for “Surveys for Jira Service Management” and click on the app tile.
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Click Try it now to start installing your app.
That’s it, you’re set!