End-of-Life Notice: Surveys for Jira Service Management will be discontinued on October 30, 2026. After this date, the app will be removed from the Atlassian Marketplace and will cease to function. To ensure a smooth transition, please export your survey data and explore alternative solutions before the sunset date.
You can retrieve your survey responses via API or export from CES, CSAT and NPS reports via the Export All Scales feature.
Background
Surveys for JSM users have two ways to export data from CES, CSAT and NPS reports:
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Export
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Export all scales
This document will explain the differences between these two features.
Answer
The differences between using the Export and Export all scales features will be important if you have changed the scale configuration at some point in the past.
In the example below, the user had set up the survey in August 2023 but changed the scale configuration in December 2023. Now, he wants to download data from August 2023 to February 2024.
As the scale configuration had changed during that time frame:
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The Export button will only export data from the latest scale configuration, December 2023 to February 2024, because that’s the data that is shown in the survey report.
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The Export all scales button will export all data, regardless of the changes in the scale configuration. That means, from August 2023 to February 2024.
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