End-of-Life Notice: Surveys for Jira Service Management is no longer available on the Atlassian Marketplace and can no longer be purchased. The app will reach its official end-of-life on October 30, 2026.
Customers with an active subscription will retain full access to the app, including support and maintenance, through the end of their current paid subscription term. In some cases, this term extends beyond October 30, 2026. Access will remain available until the subscription term concludes, after which the app will no longer be operational for that account.
To ensure a smooth transition, we recommend exporting your survey data and evaluating alternative solutions ahead of your subscription end date. You can retrieve your survey responses via API, or export your CES, CSAT, and NPS reports using the Export All Scales feature.
If you have any questions regarding your subscription end date or the transition process, please contact our support team.
Surveys for JSM users can export data from CES, CSAT and NPS reports via the Export all scales feature, which enables users to download data from reports at all scales.
Before using the feature, it is important to understand the difference between using the Export and Export all scales feature.
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The Export feature will download data only from the latest scale settings.
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The Export all scales feature will download data regardless of the scale settings.
For more information, read our FAQ, What is the difference between the export and export all scales function?
Downloading data using export all scales
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Go to your Jira Service Management project. On the left column menu, select Surveys report.
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Select the Assignee and Question from the dropdown menus.
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Select Export all scales.
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Your data will be downloaded in CSV format. Please note that it may take the file some time to start downloading.
If you do not have any data to export, clicking on the Export all scales button will result in an error.