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You can use feedback custom fields to create alerts when you receive a certain feedback scores. Here’s how to do this:
Prerequisites
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You have enabled feedback custom fields. Refer to this documentation: Enabling feedback custom fields.
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You have added the feedback custom fields to the issue view and issue edit screen.
In this guide you will learn how to create
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Scheduled alert notifications
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Time-sensitive alert notifications
Creating a scheduled alert notification
If you need to set up scheduled notifications follow these steps:
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Create a filter for the feedback scores you want to monitor.
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Navigate to the filter that you just created and click on (…) > More Actions > Manage Subscriptions. You can then:
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Select the users or group to receive the alert.
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Set the schedule for the alert. (For example, daily or weekly.)
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Select if you want to send an email notification.
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Click Subscribe.
Creating a time-sensitive alert notification
You can also create an alert notification that will send you an email the moment a user submits feedback scores you're monitoring.
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Create a filter using JQL. (Refer to the article, Save your search as a custom filter, to learn how to do so.)
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Navigate to the filter that you just created and click on (…) > More Actions > Manage Subscriptions. You can then:
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Select the users or group to receive the alert.
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Set the schedule for the alert. (For example, daily or weekly.)
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Select if you want to send an email notification.
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Click Subscribe.
What’s next
Explore this tutorial to further understand how to use feedback customized fields: How to use feedback custom fields to build automation, JQL queries, filters, and dashboards