Creating alert notifications based on feedback scores

You can use feedback custom fields to create alerts when you receive a certain feedback scores. Here’s how to do this:

Prerequisites

• You have enabled feedback custom fields. Refer to this documentation: Enabling feedback custom fields.

• You have added the feedback custom fields to the issue view and issue edit screen.

In this guide you will learn how to create

• Scheduled alert notifications

• Time-sensitive alert notifications

Creating a scheduled alert notification

If you need to set up scheduled notifications follow these steps:

1. Create a filter for the feedback scores you want to monitor.

2. Navigate to the filter that you just created and click on (…) > More Actions > Manage Subscriptions. You can then:

   1. Select the users or group to receive the alert.

   2. Set the schedule for the alert. (For example, daily or weekly.)

   3. Select if you want to send an email notification.

3. Click Subscribe.

Creating a time-sensitive alert notification

You can also create an alert notification that will send you an email the moment a user submits feedback scores you're monitoring.

1. Create a filter using JQL. (Refer to the article, Save your search as a custom filter, to learn how to do so.)

2. Navigate to the filter that you just created and click on (…) > More Actions > Manage Subscriptions. You can then:

   1. Select the users or group to receive the alert.

   2. Set the schedule for the alert. (For example, daily or weekly.)

   3. Select if you want to send an email notification.

3. Click Subscribe.

What’s next

Explore this tutorial to further understand how to use feedback customized fields: How to use feedback custom fields to build automation, JQL queries, filters, and dashboards