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Frequently Asked Questions (FAQ)

Can I create multiple Secure Notes per Service Desk issue?

No, a Service Desk issue can only have one Secure Note at a time. You will have to delete the Secure Note to create a new one.

Why do I see "Please contact the note owner to assign you the right permission" when trying to open the Secure Note?

You will see this message if the Secure Note is not shared with you in the Service Desk project or the customer portal. The Unlock note button will be grayed out too.

Can I share a Secure Note with multiple users?

Yes, you can.

Can I edit the Secure Note content and users after creation?

No, you cannot. You will have to delete and create a new Secure Note.

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