Summary

After configuring Connector for Workplace and Jira app, the Workplace bot does not respond when mentioned and does not send messages to Jira fields that are updated.

Environment

  • Jira Cloud

Diagnostics Steps

  • Not applicable.

Cause

This user email in the Jira environment is different than the email address recorded in the Connector for Workplace & Jira app.

Workaround

  • Not applicable.

Resolution

  1. Ensure that both the Jira user account and the Connector for Workplace & Jira app email address match correctly.

  2. Log into (or sign up with ) your site that has Connector for Workplace & Jira app installed with your Jira user account email address.