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Latest Highlights

Enabling millions of heroes! Our commitment to your success compels us to constantly improve, innovate and deliver apps that meet your needs today and in the future. This page is designed to make it easier for you to stay up-to-date on the latest product releases and technology advancements from your dedicated ServiceRocket team.

Surveys for JSM

Measure and improve your ITSM workflow with customizable user satisfaction surveys and customer feedback management tools


We now provide you with easy tutorials to get started, check out the playlist

Here’s a teaser on how JSM Survey can help you.


We continue to work on the following improvements as we focus on better user experience

  • Measure and improve your ITSM workflow with seamless and customizable user satisfaction surveys .Make it easy for your customers to rate your services, using your preferred scale for rating-type questions: 3,5,7 or 10.

  • You can now sort your open questions easily

  • More clarity on the Survey Report section, just look out for the new icon

Page Feedback for Confluence

Empowers authors and content managers to maintain the quality and impact of their content by providing insightful feedback


Check out our new explainer video, within a few minutes you’ll find out how powerful our app can be for you.

List of ServiceRocket products acquired by Appfire (Where is the page I am looking for?)

On January 11, 2023, Appfire acquired 20+ apps from ServiceRocket. For more details, visit Appfire's news page. Our collaboration involves seamlessly transitioning all impacted products, including documentation, to Appfire's new home. Identify affected products from the list below, and feel free to contact Appfire support for more information.

(warning) If you navigated to this page through an in app link, you should upgrade to the latest version, which have the updated content links.

Thank you for your ongoing support. Should you need to get in touch with us for any reason, feel free to reach out to our exceptional support teams without hesitation.

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