Troubleshooting error messages
If you're experiencing an issue, here’s a list of common error messages and how to fix them.
Error message | Reason | Solution |
---|---|---|
| IP restrictions are applied to the user profile. For more details, review the Network Access and Profile-based IP restrictions article from Salesforce. | Disable IP restrictions for the user profile to set up the connection or switch to a profile without IP restrictions. Salesforce for Miro doesn't use static IP ranges; hence, the app will not be able to function correctly with this restriction active. |
| The authorization code provided during the OAuth process has expired. | Restart the connection setup process from Miro. Clicking Refresh won’t fix the issue. |
| The user profile doesn’t have the API Enabled permission granted to them. | Ensure the API Enabled permission is granted in the user profile. The article Error "API_CURRENTLY_DISABLED: API is disabled for this User" Connecting to Salesforce has a resolution outlined for a similar issue. An administrator may need to help you with these steps. |