Secure Notes for JSM

Viewing Secure Notes as a Service Desk agent

  1. Open an issue in your Service Desk project.

  2. Scroll to the Activity section, click Secure Notes, and click the Unlock note button to view the content of the secure note.

    SNFJSM-accessto-081223.png

If you are not the intended reader, the access to the Secure Notes will fail, and the Unlock note button will be grayed out.