Secure Notes for JSM empowers Jira users and agents to securely share confidential information with customers via end-to-end encryption.
Challenges
Service desk agents often use a secondary app/tool to share sensitive and confidential information with their customers, this often results in inconsistent practices, and difficulties in provisioning, regulating, and adhering to compliances.
The absence of a trusted, centralized mechanism for sharing sensitive information with a targeted audience undermines trust. It may lead to reluctance to report critical issues such as misconduct, thereby impacting organizational integrity and safety.
Key benefits
-
Assist with compliance with industry standards, including SOC 2, SSAE 16, PCI, HIPAA, and zero trust.
-
End-to-end encryption safeguards data.
Key features
-
Seamlessly integrates with both the portal and agent experiences.
-
Hassle-free encryption ensures that only authorized users can view sensitive information.
-
Two-stage authorization and explicit consent enhance security.
-
Real-time Jira notifications keep users informed.
Use cases
-
Securely share HR misconduct reports while adhering to compliance requirements.
-
Share sensitive employee reviews and feedback reports with authorized individuals.
-
IT teams securely share one-time passwords.
-
Securely share employee performance reports with managers while maintaining confidentiality.