Overview
Secure Notes for JSM empowers Jira users and agents to securely share confidential information with customers via end-to-end encryption.
Challenges
Service desk agents often use a secondary app/tool to share sensitive and confidential information with their customers, this often results in inconsistent practices, and difficulties in provisioning, regulating, and adhering to compliances.
The absence of a trusted, centralized mechanism for sharing sensitive information with a targeted audience undermines trust. It may lead to reluctance to report critical issues such as misconduct, thereby impacting organizational integrity and safety.
Key benefits
Assist with compliance with industry standards, including SOC 2, SSAE 16, PCI, HIPAA, and zero trust.
End-to-end encryption safeguards data.
Key features
Seamlessly integrates with both the portal and agent experiences.
Hassle-free encryption ensures that only authorized users can view sensitive information.
Two-stage authorization and explicit consent enhance security.
Real-time Jira notifications keep users informed.
Use cases
Securely share HR misconduct reports while adhering to compliance requirements.
Share sensitive employee reviews and feedback reports with authorized individuals.
IT teams securely share one-time passwords.
Securely share employee performance reports with managers while maintaining confidentiality.