Key concepts

Secure Notes for JSM empowers Jira users and agents to securely share confidential information with customers via end-to-end encryption.

Challenges

Service desk agents often use a secondary app/tool to share sensitive and confidential information with their customers, this often results in inconsistent practices, and difficulties in provisioning, regulating, and adhering to compliances.

The absence of a trusted, centralized mechanism for sharing sensitive information with a targeted audience undermines trust. It may lead to reluctance to report critical issues such as misconduct, thereby impacting organizational integrity and safety.

Key benefits

• Assist with compliance with industry standards, including SOC 2, SSAE 16, PCI, HIPAA, and zero trust.

• End-to-end encryption safeguards data.

Key features

• Seamlessly integrates with both the portal and agent experiences.

• Hassle-free encryption ensures that only authorized users can view sensitive information.

• Two-stage authorization and explicit consent enhance security.

• Real-time Jira notifications keep users informed.

Use cases

• Securely share HR misconduct reports while adhering to compliance requirements.

• Share sensitive employee reviews and feedback reports with authorized individuals.

• IT teams securely share one-time passwords.

• Securely share employee performance reports with managers while maintaining confidentiality.