Summary

When pulling data from Salesforce, the following error appears:

Unable to create/update fields: customTextAreaField__c. 
Please check the security settings of this field and verify that it is 
read/write for your profile or permission set.

Environment

  • JIRA Cloud and Server

  • All versions


Diagnostics Steps

  1. Identify the integration user: 

    1. In Salesforce's setup, search in Quick Find “Connected Apps OAuth Usage”.

    2. In the connected app “Salesforce & JIRA Cloud Connector”, click on the User Count.

    3. When the new screen appears, it will show you who is the integration user.

  2. Identify the Profile for the Integration user:

    1. Once you have identified the Integration user, you must identify its profile. 

    2. Search “Users” in the Quick Find. Then search for the integration user from step 1, and click on Profile. Then scroll down to Field-Level Security and click on the object that you’re working on (For example: “Case” object)

  3. Check whether the fields have Read and Edit permissions.

Cause

The Integration User doesn't have edit access to the problematic fields. 


Workaround

Not applicable.

Resolution

Make sure the problematic fields have edit access for the Integration User profile.