General

This is a directory of knowledge base articles regarding general issues with Connector for Salesforce & Jira.

Contents

Determine the Salesforce integration user

GDPR-related changes to user mapping features for Jira Server

How can I verify if the high number of API calls originate from the SFJC connector?

How do I completely remove the Connector for Salesforce & Jira from my Jira instance?

How to Map Record Types in Salesforce

I am having problems with the Connector while Jira Service Management is installed

Unable to authorize connection

Unable to search Jira issues in the Salesforce component

What is the difference between "Create" and "Review & Create" buttons?

Why are Salesforce fields not showing up in the Jira mappings?

Why are Visualforce pages not showing for Salesforce Ideas?

Why do I receive duplicate email notifications from Jira?

Will the latest Salesforce changes for Batch Calls have any impact in our API usage?

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