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Automatically retry failed sync jobs (Cloud)

The Cloud version of the connector can now be set to retry failed Salesforce auto-sync jobs automatically. These jobs may occasionally fail due to service disruptions or other factors. 

Failed jobs will be automatically retried up to five times, at approximately 5, 10, 30, 60, and 90 minutes from the first failure.


This Beta feature is not enabled by default. To enable it, a Salesforce administrator must follow the steps below.

For additional information about this feature and to learn how to view the status of failed sync jobs, refer to this KB page:

Steps to enable auto-sync retry

  1. In Salesforce, navigate to Setup > Custom Settings. Click on the Action called Manage, which has the "Beta Feature" label.
  2. The Beta Feature panel will be shown. Click on New to continue.

  3. The Beta Feature Edit panel will be shown. Tick the Enable Autosync Retry box to enable it. Then click Save, and you're done.

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