Knowledge Base
You have issues, we have answers.
Before contacting us for support, consult our knowledge base which compiles frequently asked questions and solutions to more complex problems.
Knowledge base
- Compatibility/Features
- Can I Move Existing Linked or Associated JIRA Issues to Other Projects?
- What limitations are there?
- Do You Support Objects Other Than Cases?
- I Am Unable to See VisualForce (Fetch Endpoint) Using Chrome/Firefox/IE
- What's New in Version 5?
- What Versions of Salesforce are Compatible with the Connector?
- Installing the Connector on JIRA 4.3 to JIRA 4.4.5
- Is version 5.4 of the Connector backwards compatible with 5.3?
- Salesforce & JIRA Server Connector Versus Cloud Connector Comparison
- Is Classic Connector for Salesforce & Jira impacted by Multi-Factor Authentication enforcement by Salesforce ?
- Configuration
- How Do I Enable the Connector Debug Log?
- How Are Comments Handled?
- How do I show the total number of associated Salesforce.com Objects?
- What permissions does my Salesforce User need in Salesforce?
- What permissions does my JIRA User need to work with JIRA?
- I want Salesforce to return more search results
- Why are some Salesforce fields not available in my Display Template for my Remote System Reference field?
- Connector Fetch REST API - How do I show a human readable date in Visualforce pages
- Adding Additional Fields to the 'associated Jira Issues' Visualforce page in Salesforce
- Configuring the connection cache expiry
- Connection
- Connection Test Fails with Error: "The bundle is uninstalled"
- How Do I Resolve LOGIN_MUST_USE_SECURITY_TOKEN Errors?
- Will the Connector Work if JIRA is Secured Behind a Firewall?
- Can't locate the "Manage Application Links" option
- Deploying from Salesforce.com Sandbox to Production
- What is a Security Token?
- Invalid element in net.customware.plugins.connector. salesforce.wsdl. partner.fault.UnexpectedErrorFault - upgradeURL
- Errors and Error Messages
- "An error occurred while processing your request. Kindly check the specified object type and ids of the request. Error: null" Issue with Connector v5.3.6 - v5.3.8
- "URL No Longer Exists" when trying to load VisualForce pages
- 500 Error Code is thrown in the "Manage Application Link" page
- Application with server id xxx is already configured
- Error: "The required plugin is installed but not yet enabled, please visit the plugin manager to enable the plugin"
- Failed to establish connection to remote system salesforce.error.NOT_KNOWN_AXISFAULT
- How Do I Resolve "MALFORMED_QUERY" or "QUERY_TOO_COMPLICATED"?
- How Do I Resolve "No remote object found for the Specified ID" Error When Performing Create/Sync/Fetch Actions?
- How Do I Resolve INVALID_FIELD Error When Performing Create/Update Actions?
- I get a blank VisualForce page with Fetch Endpoint in Jira 7.6 and above when clickjacking protection is enabled
- Search or Fetch (in Visualforce) Operation Returns Empty or Incorrect Results
- The Connector Has Suddenly Stopped Working
- "Unable to process request - salesforce.com servers are temporarily unable to respond to your request"
- General
- What Information Should I Provide When Raising a Support Request?
- Why Does Nothing Happen When I Try to Accept the EULA?
- What can you tell me about the Listener in the Connector?
- Connector license is not installed/invalid or has expired.
- How Do I Update the Connector?
- I already have a ServiceRocket license. Do I need to pay to get the "Paid Update"?
- How do I know if I am affected by GDPR compliance changes?
- Unable to log in to Jira in the Salesforce Visualforce page
- Linking
- How do I resolve the Create Endpoint triggered the "Push To Remote System" post-function cause duplicate record in Salesforce
- Related JIRA Issues View May Appear Blank
- Related JIRA Issues View shows “There are no associated issues”
- What are the Differences Between the Linking Methods from JIRA to Salesforce?
- Mapping
- I can't add a mapping for read only field: Status
- How do I synchronize users between Jira and Salesforce?
- Why Can I Not See Any Remote Objects When I Create a Mapping?
- Why is there no option selectable in the JIRA issue creation page (JIRA Issue Creation Endpoint)?
- How to Convert 15-character Salesforce IDs to 18-character IDs
- Which Mapping Am I Using for This JIRA Project?
- Salesforce custom objects aren't being populated in the mapping screen
- Migration
- How Do I Migrate My Data from Previous Add-on Versions?
- Quick Migration Guide Connector for Salesforce & Jira
- Migration Path Connector(NextGen) For Salesforce & Jira Server to Cloud
- Migration Path Classic Connector For Salesforce & Jira DC to Cloud
- Migration Path Connector(NextGen) For Salesforce & Jira DC to Cloud
- Migration Path Classic Connector For Salesforce & Jira Server to Classic DC
- Migration Path Classic Connector For Salesforce & Jira Server to NextGen DC
- Migration Path Connector(NextGen) For Salesforce & Jira Server to DC
- Migration Path Classic Connector For Salesforce & Jira Server to Cloud
- Security
- Synchronization