Key concepts
Page Feedback for Confluence allows you to provide feedback about page content and evaluate a page’s reception. Collect and aggregate feedback for Confluence content within a space.
Challenges
A page may be outdated, inaccurate, or irrelevant. How do you track the health of a page to help content creators with content maintenance?
To continue improving the quality of the content, feedback is necessary. This is especially true when maintaining a Confluence space that serves information to the organization, administrators, and public-facing users.
The Confluence comment section does not have specific categories or queries that you want to specify to your users or a way to quantitatively and qualitatively measure the quality of a space.
Benefits
Maintain confidence in your content.
Track feedback over time to see how your content is evolving.
Use the feedback to improve your content and make it more useful for your users.
Key features
A discreet and non-intrusive mechanism for readers to provide feedback on a page’s content.
Content creators can increase the visibility of a feedback mechanism for readers.
A dashboard that allows content managers and creators to review and prioritize their actions based on the feedback received.
Set up webhooks to create action items such as Workplace posts, Jira, or JSM tasks for their teams.
Use cases
Document management
Document health-monitoring
Feedback collection and approval