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How is the top insight calculated in the dashboard?

The following are the insights that can be tracked in the dashboard:

Feedback

Reason

Top Insight

Positive (Satisfied)

Accurate and up-to-date.

Accurate

Organized, clear, and easy to follow.

Organized

Thorough and detailed.

Detailed

Neutral

None

None

Negative (Unsatisfied)

Out of date or incorrect.

Incorrect

Poorly designed or confusing.

Poorly designed

Content incomplete.

Incomplete

To illustrate how the top insight is chosen, we use the screenshot below as an example:

Three out of five users left positive feedback for this page. This makes up 60% of the feedback received. Out of the three users that left positive feedback, 40% gave the same reason: that the content is “Accurate and up to date”.

The rest of the users did not give a reason or chose a different reason that was in the minority.

Thus, the top insight shows Accurate (40%) which is the reason with the highest percentage.

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