How is the top insight calculated in the dashboard?
Purpose
To understand how insights are derived and aggregated in the dashboard.
Answer
The following are the insights that can be tracked in the dashboard:
Feedback | Reason | Top Insight |
|---|---|---|
Positive (Satisfied) | Accurate and up to date. | Accurate |
Organized, clear, and easy to follow. | Organized | |
Thorough and detailed. | Detailed | |
Neutral | None | None |
Negative (Unsatisfied) | Out of date or incorrect. | Incorrect |
Poorly designed or confusing. | Poorly designed | |
Content incomplete. | Incomplete |
To illustrate how the top insight is chosen, we use the screenshot below as an example:
Three out of five users left positive feedback for this page. This makes up 60% of the feedback received. Out of the three users that left positive feedback, 40% gave the same reason: that the content is “Accurate and up to date”.
The rest of the users did not give a reason or chose a different reason that was in the minority.
Thus, the top insight shows Accurate (40%) which is the reason with the highest percentage.