The following are the insights that can be tracked in the dashboard:
|
Feedback |
Reason |
Top Insight |
|---|---|---|
|
Positive (Satisfied) |
Accurate and up-to-date. |
Accurate |
|
Organized, clear, and easy to follow. |
Organized |
|
|
Thorough and detailed. |
Detailed |
|
|
Neutral |
None |
None |
|
Negative (Unsatisfied) |
Out of date or incorrect. |
Incorrect |
|
Poorly designed or confusing. |
Poorly designed |
|
|
Content incomplete. |
Incomplete |
To illustrate how the top insight is chosen, we use the screenshot below as an example:
Three out of five users left positive feedback for this page. This makes up 60% of the feedback received. Out of the three users that left positive feedback, 40% gave the same reason: that the content is “Accurate and up to date”.
The rest of the users did not give a reason or chose a different reason that was in the minority.
Thus, the top insight shows Accurate (40%) which is the reason with the highest percentage.