This page describes the security aspects of the Contact Views for Salesforce & JSM.


  • The connector transfers data between Jira Cloud and Salesforce using an intermediary server owned by ServiceRocket at sfjsdc.servicerocket.io hosted on AWS EC2.
  • The connector can access only Salesforce objects configured by the Jira administrator.
  • The data you pull from Salesforce into Jira is the only data that is accessed and transferred.


  • We take great pains to authenticate your connection to Salesforce securely.
  • We never store any Salesforce data on our servers.
  • We do not store your Salesforce credentials or your Jira credentials anywhere.


ServiceRocket understands the importance of privacy. Please read our Privacy Policy for more information.