General Information

This page contains information and frequently asked questions and answers related to recent vulnerabilities found in the popular Spring framework which could lead to remote code execution (RCE): https://www.lunasec.io/docs/blog/spring-rce-vulnerabilities


Are my ServiceRocket Cloud apps affected?

ProductImpact
Composition Tabs for Confluence

NOT AFFECTED 

Connector for Salesforce & Confluence Cloud

NOT AFFECTED

Connector for Salesforce and Jira

NOT AFFECTED 

Connector for Workplace and Jira (Beta)

NOT AFFECTED 

Contact Views for Salesforce & JSM

NOT AFFECTED

Linking for Confluence

NOT AFFECTED 

Publisher for Confluence Cloud to Salesforce

NOT AFFECTED 

Reporting for Confluence

NOT AFFECTED 

Scaffolding Forms & Templates

NOT AFFECTED 

Security and Encryption for Confluence

NOT AFFECTED 

Support Dashboards and Reports for JSM

NOT AFFECTED

Surveys for JSM

NOT AFFECTED 

Visibility for Confluence

NOT AFFECTED 

Birdview for Confluence

NOT AFFECTED 

Google Data Studio for Jira

NOT AFFECTED 

Attendance Taker for Classroom

NOT AFFECTED 

Moderate for Workplace

NOT AFFECTED

Ourly/Emailless for Workplace

NOT AFFECTED

Salesforce Lead Bot for Workplace

NOT AFFECTED


Are my ServiceRocket Server apps affected?

ProductImpact
Classic Connector for Salesforce & Jira

NOT AFFECTED 

Composition Tabs for Confluence

NOT AFFECTED 

Connector for Google Drive & Confluence

NOT AFFECTED

Connector for Salesforce & Confluence Server & Data Center

NOT AFFECTED

Connector for Salesforce and Jira

NOT AFFECTED

Connector for Venafi & JSM (Beta)

NOT AFFECTED 

Google Calendar for Confluence

NOT AFFECTED

Linking for Confluence

NOT AFFECTED 

Page Approval for Confluence

NOT AFFECTED

Pathways Lite for Confluence

NOT AFFECTED

Pathways Pro for Confluence

NOT AFFECTED

Redirection for Confluence

NOT AFFECTED

Reporting for Confluence

NOT AFFECTED

Scaffolding Forms & Templates

NOT AFFECTED

SCORM Learning for Confluence

NOT AFFECTED

Security and Encryption for Confluence

NOT AFFECTED

Tracking Access for Confluence

NOT AFFECTED

Visibility for Confluence

NOT AFFECTED


Are my ServiceRocket Data Center apps affected?

ProductImpact
Classic Connector for Salesforce & Jira

NOT AFFECTED

Composition Tabs for Confluence

NOT AFFECTED

Connector for Google Drive & Confluence

NOT AFFECTED

Connector for Salesforce & Confluence Server & Data Center

NOT AFFECTED

Connector for Salesforce and Jira

NOT AFFECTED

Linking for Confluence

NOT AFFECTED

Reporting for Confluence

NOT AFFECTED

Scaffolding Forms & Templates

NOT AFFECTED

Security and Encryption for Confluence

NOT AFFECTED

Visibility for Confluence

NOT AFFECTED


How can I mitigate this exploit?

Ensure all ServiceRocket apps have been updated to the latest or supported version and review Atlassian's announcement for CVE-2022-22965 for more information.

How can I tell if my system has been compromised?

Unfortunately, ServiceRocket cannot confirm if your instance has been compromised. All security compromises are different, and we strongly recommend involving your local security team or a specialist security forensics firm for further investigation.