You must be:

  • An admin of the Jira Cloud instance.
  • Either a technical contact or billing contact of the Jira Cloud instance. To verify, log in to MyAtlassian and ensure the Jira Cloud instance appears in the Licenses page.


  1. Log into your Jira Cloud.
  2. Go to 
    Apps Find new apps.
  3. Locate Sentiment Analysis for JSM info.

  4. Click Free trial to download and install your add-on.
  5. You're all set! Click Close in the Installed and ready to go dialog window.