Benefits, key features, and use cases

Benefits

• Easy report creation for people who run customer support.

• Create an insightful dashboard filled with industry-standard reports that can help improve your support team's operation and performance.

• Keep support engineers and support managers up-to-date with the most vital metrics that help to identify problems before they even appear.

Key features

• Create / manage data source

• Create reports in the dashboard

• Customizing dashboard

• Reports filtering

• Dashboard sharing (coming soon)

Use cases

• Customer help desk
• ITSM service desk