Overview

Eliminate appointment chaos for JSM by offering self-service booking, customizable settings, and in-platform meeting management for a happier, more productive experience with Scheduler for JSM.

Challenges

Although customers are frequently serviced through JSM, the absence of an option for them to schedule online appointments with agents necessitates the use of third-party applications for appointment coordination and management by both parties.

Key benefits

• Receive assistance from a Service Desk agent faster.

• Streamline the workload.

• Enhance collaboration with all parties involved.

• Improve service experience for customers.

Key features

• Self-service appointment booking

• Configure appointment sessions

• Integrated meeting management

• Specify service availability

• Connect multiple calendars

• Assign specific projects

Use cases

• Technical support and troubleshooting 

• Sales consultations

• Schedule onboarding session

• Customer service calls

• Internal team meetings