Why am I getting an error message of "Input length must be multiple of 8 when decrypting with padded cipher" when trying to input my license?

Purpose

Why am I getting an error message of "Input length must be multiple of 8 when decrypting with padded cipher" when trying to input my license?

Answer

It is most likely you are trying to enter an Atlassian License Key into the ServiceRocket License key field.

Our add-ons utilize a Dual Licensing feature which allows entering licenses from either the ServiceRocket Marketplace or Atlassian Marketplace.

Either the ServiceRocket license or the Atlassian license must be entered in their own respective license locations. Refer to the Installing the app page for more information on how to do this.

To confirm whether your license key is from Atlassian, check whether it starts with "AAA".