Scaffolding cloud content will not load correctly on a browser with no access to local storage, including all private and incognito mode browsers. Scaffolding application buttons will not appear because some of these components need to access local storage.


  • Confluence Cloud

Diagnostics Steps

In your  browser's console window, you will see an error message similar to this:

Uncaught DOM Exception: Failed to read the 'localStorage' property from 'Window': Access is denied for this document.


Scaffolding cloud is built using Atlassian's atlaskit components, and some of these components need to access local storage.


As a workaround, you can enable cookies and local storage in your browser. This is already the default for most browsers running in standard mode.  So you can reload the page in a standard (not incognito) window.

You can get more details about this topic from these articles:


Please ensure that your browser meets the criteria below: 

  • Allows local storage. You cannot use incognito or private mode browsers because as this mode specifically blocks local storage by default.

  • Your browser and its add-ons are not set up to block third-party cookies.