Scaffolding cloud limitations of loading content on browsers where cookies are blocked

Summary

Scaffolding cloud content will not load correctly on a browser with no access to local storage, including all private and incognito mode browsers. Scaffolding application buttons will not appear because some of these components need to access local storage.

Environment

• Confluence Cloud

Diagnostics Steps

In your  browser's console window, you will see an error message similar to this:

^{Uncaught DOM Exception: Failed to read the 'localStorage' property from 'Window': Access is denied for this document.}

Cause

Scaffolding cloud is built using Atlassian's atlaskit components, and some of these components need to access local storage.

Workaround

As a workaround, you can enable cookies and local storage in your browser. This is already the default for most browsers running in standard mode.  So you can reload the page in a standard (not incognito) window.

You can get more details about this topic from these articles:

• Atlassian Community discussion: https://community.developer.atlassian.com/t/atlaskit-renderer-component-broken-in-chrome-83-if-confluence-is-opened-in-incognito-mode/39359/8

• A previous Atlassian suggestion to clarify error messages when third party cookies are blocked: https://jira.atlassian.com/browse/CONFCLOUD-59124

Resolution

Please ensure that your browser meets the criteria below: 

• Allows local storage. You cannot use incognito or private mode browsers because as this mode specifically blocks local storage by default.

• Your browser and its add-ons are not set up to block third-party cookies.