Working with Jira Service Management projects
Connector for Salesforce & Jira works with Jira Service Management out of the box.
However, due to a known bug in Jira Service Management, an extra permission configuration may be required to make it work. This bug most likely affects Jira Service Management projects created prior to August 2016.
If your instance is affected, see Configuring Project Permissions for Project Role. The guide assumes that you have installed Connector for Salesforce & Jira.
Support for JSM comments in Cloud
With the latest release of Connector for Salesforce & Jira (Cloud), users can now control the visibility of JSM comments through Salesforce package settings.
Connector for Salesforce & Jira (Server) currently does not work with the Jira Service Management comment visibility setting.
However, Jira Issue comments can be viewed in Salesforce through a dedicated Visualforce panel and Chatter. For more details about this configuration, visit this page.
If you have not installed the Salesforce package, go to Installing the Salesforce Package for Salesforce & Jira Cloud Connector.
Otherwise, view Setting up a connection to Salesforce.