Summary

If you have multiple associations between a Jira Issue and multiple Salesforce Objects, and more than one associations are configured to auto-push and auto-pull, upon updating a Salesforce Object the Connector will update the associated Jira Issue but will not automatically push back to the other associated Salesforce Objects.

Environment

  • Jira Cloud

  • Jira Server

Diagnostics Steps

Not applicable.

Cause

This is due to a known issue regarding loop prevention upon auto-push and auto-pull. The Connector checks whether the issue is being updated by itself (by verifying the Account ID of the issue updated event), and if so, it will stop the auto-push event.

Workaround

Not applicable.

Resolution

Our developers are currently aware of this issue and are working on a more permanent solution which will ensure data coherence.

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