When trying to authorize the connection, after logging into Salesforce, rather than continuing to the configuration wizard, an error page like this is shown instead.


  • JIRA Cloud

Diagnostics Steps


Either the Salesforce user being used for authorization has not been approved by the Salesforce admin, or the connector is not set to "All users may self-authorize".


Not applicable.


Do either of the following:

  • Make sure that the Salesforce user being used for authorization is approved by the Salesforce admin. More details are available on this Salesforce page.

  • Or, edit the policies to change the Permitted Users option to "All users may self-authorize"