Summary

When opening a Jira issue, the following message appears on the screen:

Environment

  • Chrome browser

Diagnostics Steps

Not applicable.

Cause

This happens when a user enables the "Block third-party cookies" settings in Chrome (or a similar setting in other browsers).

Workaround

Not applicable.

Resolution

  1. On your computer, open Chrome.

  2. At the top right, click the vertical ellipsis > Settings.

  3. Scroll down to Privacy and security, and click Cookies and other site data.

  4. Select the option “Allow all cookies" or add https://sfjc.servicerocket.io/ under "Sites that can always use cookies".

sfjc.servicerocket.io is an intermediary server that transfers data between Jira and Salesforce.  For more info, please refer to Security statement.