Skip to main content
Skip table of contents

Salesforce/Associations section not loading on Jira issues


Salesforce/Associations section not loading on Jira issues:


  • Jira server

Diagnostics Steps

Not applicable.


Sometimes the Jira plugins cache may affect the way the Connector works locally in Jira. In this case, the Salesforce/Association fails to load.


Not applicable.


Please clear the plugins cache in Jira by following the steps described below:

  • Shut down JIRA

  • Delete the following hidden plugin cache directories:

    JIRA_HOME/plugins/.bundled-plugins JIRA_HOME/plugins/.osgi-plugins

  • Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache)

Downtime is required.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.