Summary

Salesforce/Associations section not loading on Jira issues:

Environment

  • Jira server

Diagnostics Steps

Not applicable.

Cause

Sometimes the Jira plugins cache may affect the way the Connector works locally in Jira. In this case, the Salesforce/Association fails to load.

Workaround

Not applicable.

Resolution

Please clear the plugins cache in Jira by following the steps described below:

  • Shut down JIRA

  • Delete the following hidden plugin cache directories:

    JIRA_HOME/plugins/.bundled-plugins JIRA_HOME/plugins/.osgi-plugins

  • Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache)

Downtime is required.