You can produce a report of associations between Jira issues and Salesforce objects.

This provides knowledge about the state of your associations, which you can use for various purposes:

  • For developers, prioritize your escalated tickets by looking at the number of associated Cases per Jira issue.
  • For product teams, get to know the popularity of feature requests you are tracking in Jira.
  • For sales teams, let your development team know about the impact of the fixes they are delivering by looking at how many Leads and Opportunities will benefit from it.

Accessing the report page

If you are using  Jira Cloud , click the  Apps  menu at the top of the screen Salesforce > Reports.
If you are using Jira Server, click the Salesforce menu at the top of the screen > Reports.

Running a report

The report page can accept a standard JQL query. Click Search to run the report.

The results will return a list of:

  • Jira issues
  • An aggregated column showing the total number of associations
  • Hyperlinked IDs of their associated Salesforce objects

If you also filter results by Salesforce Object, two extra columns will appear displaying primary and secondary fields, based on what you configured in the Connection Configuration screen.

In the following screen, the last two columns are populated by the "Subject" field (primary field) and "Priority" field (secondary field) respectively.

(warning) Note that you can't run a report with an ORDER BY clause yet.

Filtering reporting results by Connection

Specify a Salesforce Connection in this dropdown menu to filter the results by Connection.

Filtering reporting results by Salesforce Object

To filter the results by Salesforce Object, use the Salesforce Object dropdown menu to choose an Object. This only works if you have specified a Connection in the Connection dropdown menu.

Exporting reporting results to a CSV file

An Export button will appear on the top right after a report has been generated. Click the button to show the CSV page options:

  • This page - If the report generates many items and the results are paginated, the exported CSV will only contain results shown on the current page. 
  • All results - The exported CSV will contain all results.

Note that depending on amount of results, when you click on All results, it may take a while to prepare and download the file.

The downloaded CSV file will contain the following values for each result if Salesforce Object is not selected:

  • Issue Key
  • Summary
  • Status
  • Association Count
  • Association

If Salesforce Object is selected, the downloaded CSV file will contain all the above values, plus all Salesforce fields set for the selected object in connection setting.