Knowledge Base
You have issues, we have answers.
Before contacting us for support, consult our knowledge base which compiles frequently asked questions and solutions to more complex problems.
General
- Determine the Salesforce integration user
- GDPR-related changes to user mapping features for Jira Server
- How can I verify if the high number of API calls originate from the SFJC connector?
- How do I completely remove the Connector for Salesforce & Jira from my Jira instance?
- How to Map Record Types in Salesforce
- I am having problems with the Connector while Jira Service Management is installed
- Unable to authorize connection
- Unable to search Jira issues in the Salesforce component
- What is the difference between "Create" and "Review & Create" buttons?
- Why are Salesforce fields not showing up in the Jira mappings?
- Why are Visualforce pages not showing for Salesforce Ideas?
- Why do I receive duplicate email notifications from Jira?
- Will the latest Salesforce changes for Batch Calls have any impact in our API usage?
Association and Synchronization
- Automation for Jira Status field with Salesforce Status Field
- Changing Reporter/Assignee using Case Owner Email
- Does the connector support Synchronizing Child Object Fields?
- How to add Jira status in Salesforce Record
- Issues are not synchronized properly when it has multiple associations with autopush and autopull enabled
- Jira ticket is not automatically associated when creating a Salesforce Record
- Newly created Salesforce associations are not showing on Jira Data Center
- Salesforce custom field types are not being synchronized from Jira
- Salesforce Reporting on Jira Issue key
- Salesforce/Associations section not loading on Jira issues
- Send Reporter/Assignee name to Salesforce
- Syncing fields from Salesforce to Jira just once (upon creation)
- Unable to View Existing Association OR Associate Jira Issue With Salesforce Record in Jira
- View all failed sync jobs and retry status on Salesforce
- Why do email attachments still sync even though they have been disabled in settings?
- Why does my association not auto push back to other associated Salesforce Objects after pulling to Jira?
- Why does the Jira Key field not sync automatically after moving an issue from one project to another?
Errors and Error Messages
- "Add-on is not licensed!" error message in Visualforce Page and Configuration Page
- "Failed in running JQL search query" error in Bulk Operations page
- "Insufficient access: insufficient access rights on object id:[0031a...]"
- "No association exists between..." message is displayed after a Jira issue is created from Salesforce
- "Operation timed out, please try again!" error when authorizing a new connection to Salesforce
- "Rate Limiting Exception" error when configuring the Apex Trigger
- "This connection is not allowed to modify Salesforce data!" error when pushing data to Salesforce
- "This is probably not the page you are looking for" error
- "Unknown error! Please contact your administrator" message in the Salesforce Package (Server version)
- "URL No Longer Exists" when trying to load VisualForce pages
- "You are not authorized to perform this request." error on Bindings page
- Case Trigger Test failing due to a complex setup
- Connection configuration page doesn't load or is unresponsive
- Connector for Salesforce & Jira not working when Requirements & Test Management for Jira is installed
- Content cannot be displayed with "You do not have sufficient privileges to access the page"
- Endless loading animation when adding a new Salesforce object
- Error message access forbidden api is shown
- Error on Apex Trigger with CPQ Enabled
- Error! Resource not found! when associating in JIRA
- Getting "Jira Validation failed!" error when trying to sync Account Tempo field
- How do I fix "This Visualforce page is deprecated in favor of a new and much improved JiraIssuesCasePage"?
- How do I resolve "Failed to create issue!" errors when creating a Jira Issue from Salesforce?
- How to resolve "Salesforce Authorization Failed" error
- How to resolve "Unauthorized Endpoint" or "The session has expired. Please refresh the page" error.
- How to resolve "Visualforce refused to connect" error in Salesforce Visualforce page
- How to resolve "You are not authorized to perform this request" error
- How to troubleshoot 'Failed to push to Jira!' error message
- I am getting "an unknown error occurred while trying to perform a search" when doing JQL queries
- I am getting a "Jira validation failed!" error on Salesforce when a field is required during a Jira issue creation
- I am getting the "Cannot deserialize instance of reference from START_ARRAY value" error
- I am getting the "Field [FIELD_NAME] cannot be set. It is not on the appropriate screen, or is unknown" error
- I get an "Error! Invalid Query!" message when there is a Salesforce field that has been modified or removed
- Jira Data Center certification error - PKIX path building failed
- Jira Issues and Comments components are blank and Create/Associate buttons are not available
- JsonValidationError List 'attachment' is undefined on object
- Not able to view VisualForce pages
- Page cannot be found when I try to re-authorize connection with Salesforce
- Salesforce is unable to create Jira issues due to emojis in Summary/Description
- Salesforce shows error related to unlinking an Jira issue
- Salesforce: "Insufficient Privileges" Error on Connector Visualforce Page
- The warning "Session storage disabled or unavailable!" appears when accessing Jira issues
- Unable to access Salesforce Package configuration (refused to connect)
- Unable to create/update fields due to edit access
- Unable to install Salesforce package. Error: "Profile Search Layout: - System Administrator - not appropriate for object..."
Configuration
- "Create Jira Issues" and "Associate" Buttons are visible to admins only
- "Create Salesforce Object" and "Associate" buttons are not visible in Jira
- "No matches found" when searching for Salesforce Object in the Add Entity Mapping screen
- "Review and Create" screen in Salesforce is not displaying the fields configured in Jira
- Assigning Record Types to Manually or Automatically Created Salesforce Objects from Jira
- Can I maintain my current configuration if I'm migrating my Salesforce instance to a new URL?
- Can't see the configure button in Installed Packages
- Configuring Project Permissions for Project Role (atlassian-addons-project-access)
- How can I see the Case number on the Jira issue?
- How do I change the Issue Type order in the Salesforce Create Jira issue screen?
- How do I enable the Server Connector Trace Log?
- How to add fields to Jira issues Lightning components
- How to affix/concatenate multiple Jira Keys to a SF custom field
- How to change the Salesforce integration user
- How to configure values for mapped fields
- How to copy the last Case comment/Chatter to a Salesforce custom field
- How to map an Epic Link when creating a story
- How to map Jira Key URL to a Salesforce field
- How to optimize the association JQL querying?
- Jira REST API association
- Jira string type compatibility with Salesforce string textarea
- Making bulk changes to Salesforce and Jira mapping configuration by editing JSON files
- Mapping Account Name to a Jira Custom Field
- Mapping page seems to be stuck when loading
- Salesforce custom fields are not visible for mapping
- Salesforce Objects are not loading after configuring Connection
- Setting up multiple Jira site integration
- Unable to add/delete neither bindings nor mappings for a specific project
- Why do I see duplicated Jira fields on the mappings?
- Why would two users have different levels of visibility to Jira tickets and comments?