Issues are not synchronized properly when it has multiple associations with autopush and autopull enabled

Summary

Issues are not being synchronized when an issue has multiple associations with both autopush and autopull enabled.

Environment

• Jira Server

Diagnostics Steps

Not applicable.

Cause

When a user updates a Salesforce record with an association, the record will be synchronized to Jira automatically.

Once the Jira issue is updated by the Connector, it will trigger an auto-push event to push the changes to all associated records, but this action will not actually be performed.

Workaround

Most likely the integration user is not a Jira user account that is dedicated for this purpose.

The Jira admin must create a dedicated Jira user for an integration user to avoid further synchronization problems.

Resolution

Not applicable.