Either a technical contact or billing contact of the Jira Cloud instance. To verify, log in to MyAtlassian and ensure the Jira Cloud instance appears on the Licenses page.
Log into your Jira instance as an admin.
Go to > Add-ons. The Find new add-ons screen displays.
Locate "Connector for Salesforce & Jira" via search. The appropriate app version appears in the search results.
Click Free trial to begin a new trial or Buy now to purchase a license for Connector for Salesforce & Jira. You will be prompted to log into MyAtlassian. The Salesforce & Jira Server Connector will then begin to download.
Enter your information and click Generate license when redirected to MyAtlassian.
Switching Between Atlassian Licenses and ServiceRocket Licenses
Switching from a ServiceRocket License to an Atlassian License
Go to the top right of the page and click on thecog icon > General configuration
In the sidebar, under Composition Tabs for Confluence Server & Data CConnector for Salesforce & Jira enter, click License.
Click Uninstall. The ServiceRocket License should now be uninstalled.
Now, in the sidebar, underAtlassian Marketplace, click Manage Add-ons. (This only applies if Confluence can connect to the Atlassian Marketplace. If your Confluence instance is not able to connect to the Atlassian Marketplace, see the FAQ section below on how to proceed.)
Go to Connector for Salesforce & Jiraand click either Free Trial or Buy Now.
Switching from an Atlassian License to a ServiceRocket License
Go to the top right of the page and click on the cog icon > Manage apps.
Go to Connector for Salesforce & Jira and click on the pencil icon next to the License key.
Remove the license and click Update.
In the sidebar, underConnector for Salesforce & JiraConfiguration, click License.
Upload your ServiceRocket License.keyfile by clicking Choose File.
Now that we have the installation on the Jira side taken care of, let's switch over to Salesforce and install the Salesforce Package. Installing the Salesforce Package on your Salesforce will allow the Connector on your Jira instance to interface with Salesforce properly.