An "Error! Invalid Query!" or "Failed to pull from Jira" message keeps appearing when accessing a Jira issue or trying to pull data from Salesforce.

Sometimes even the Salesforce panel in the Jira issue would not load.


  • Jira Server

  • Jira Cloud

Diagnostics Steps

Diagnose this problem by going in the Salesforce section on Jira > Connections > Configure > Click on the "Fields" of the object you are working with.

Or also directly on the mappings. Then check and see if one or more fields are highlighted in red.


Some Salesforce fields may have been modified or removed.


Not applicable.


You need to correct the fields by removing and adding those that were modified and/or remove the ones that are no longer available.