After setting up the connection to Salesforce and clicking on the Authorize button, user is redirected to  and the "You are not authorized to perform this request" error is displayed.


  • Jira version: All

  • Add-on version: All


This error is caused by a setting in the browser that blocks third party cookies.


To fix the issue please ensure the following setting is disabled in the browser settings:

  • In Google Chrome:
    1. Click on the customization button,
      and then
    2. Under the Privacy and security section, click Cookies and other site data.
    3. Ensure the "Block Third Party Cookies" option is not selected (unchecked).
  • In Safari:
    1. Go to Preferences (Command + ,) > Privacy. Disable the "Prevent cross-site tracking" setting (unchecked).