How to Map Record Types in Salesforce
Purpose
This article will help you to map the Record Types between Jira and Salesforce.
Answer
Create a "text" custom field in Jira.
In Salesforce, go to Object Manager > Case > Record Types > Get the 18-character ID in the URL
- Navigate back to Jira, go to Apps > Salesforce > Binding > Mapping > Mappings
Click Add and map the text custom field created in step 1 to Record Type ID
- To get the Record type Id, in Jira navigate to Settings > Issues > Custom fields > Edit
You’d be able to see the ID in the URL
Map the record type id values for the mapping created in step #4
- To get the Record type Id, in Jira navigate to Settings > Issues > Custom fields > Edit