Summary

When associating a Salesforce record in JIRA, the error "Error! Resource not found!" appears on the screen.  In addition, users are unable to configure the Association Configuration.

Environment

  • JIRA Cloud

  • Salesforce JIRA Cloud Connector

Diagnostics Steps

Permission

Check whether the edit-issue permission of that project contains the project role atlassian-addons-project-access

Integration user

  1. Navigate to <base-url>/jira/people/557058:3e2ef232-d5c4-4c0e-94b0-977a305ebaae

  2. Click on the menu via the 3 dotted lines (...) and select Manage Access 

  3. Click on ... and select View Jira project Roles

  4. Check whether the Salesforce JIRA Integration user is part of the role atlassian-addons-project-access for all projects


Cause

The installation process of the connector did not complete properly.

Workaround

Not applicable.

Resolution

Re-install the connector and make sure that the role atlassian-addons-project-access is on every permission.