Connector for Salesforce & Jira not working when Requirements & Test Management for Jira is installed

Summary

After installing Connector for Salesforce & Jira and Requirements & Test Management for Jira, the Connector app does not work as expected and while browsing the project issues, the screen becomes frozen (greyed out) for Jira projects that have no Bindings.

Environment

• Jira Server / Data Center

• Connector for Salesforce & Jira

• Requirements & Test Management for Jira

Diagnostics Steps

Not applicable.

Cause

The root cause of this issue is due to a bug in Requirements & Test Management for Jira where it causes a conflict with the ServiceRocket Connector app.

Workaround

Not applicable.

Resolution

Upgrade Requirements & Test Management for Jira to version 7.4.2 and above where this issue does not occur anymore.